Email Template customisation

There are a number of emails that get generated from eReserve Plus:

1. User invitation email
2. Rejection of a pending reading
3. Rejection of an active reading
4. Report generation.

Should you wish to update these email templates. Please email support@ereserve.com.au and provide the text you would like to update.

You are able to customise a number of parts of the emails including:

the header - by default the emails have an empty header
message text - entered by processing staff when they reject a Request
body text with instructions - The instructions line is only used for the rejection and removal emails and can be updated to provide more information on any further steps the Academic can take to resolve the rejection.
the footer - The footer is used by all emails including the audit reports and the user invitation emails.

The sample email templates below illustrate where the changes can be applied:

Rejection of Active Reading